Support

Drag a seed from your pouch onto the dry ground. Every seed has its own shape, and it needs dry ground for all of it. The seed grows into a tree and turns its shape green. A row with no dry ground left blooms and settles into the flower bed. Turn every row green before your moves run out. Every seed you plant is one move, and a dry tile closed in on every side turns green by itself.

Tap Try again to start the garden over with new seeds. It costs nothing, and there are no lives to lose. You can also keep going with extra moves, or watch a video for 3 more moves, once per try.

Tap New pouch to get new seeds, which costs up to 3 moves. A power-up can also save you.

• Seed Ball: your next seed can go anywhere, and it grows on the dry tiles it covers.
• Breeze: tap a seed in your pouch to give it a quarter turn.
• Wish Seed: choose the seed you want next.

You get a few of each when it unlocks. More come from the shop, from videos and from Sprout Club.

Every garden you finish earns seeds. Spend them on the home screen on things for the hedgehog's garden, such as a bird table or a pond. They bring wild animals to visit, and the animals go into your album.

An optional weekly or monthly subscription. It removes the ads between levels and gives you 2 of each power-up every day. You can see the plans and prices in the shop.

Subscriptions are managed by Google Play, not in the game. Deleting the game doesn't cancel a subscription.

Open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose Sprout Pop. Members can also tap Manage subscription in the game's shop to get there.

Cancel at least 24 hours before the current period ends to avoid the next charge.

Make sure you're connected to the internet, then close the game and open it again. A purchase that didn't finish is completed when the game starts. For Sprout Club, you can also tap Restore purchases at the bottom of the shop, which opens from the chest on the home screen. If something is still missing, email us with the order number from your Google Play receipt.

Refunds are handled by the store you bought from. On Android, open your order history in Google Play.

Usually, yes. Your progress comes back from your device's backup when you set up the new phone or install the game again with the same Google account, if backup is turned on. The backup runs about once a day, so the last day's play can be missing.

We don't keep a copy ourselves. A Sprout Club membership comes back with Restore purchases in the shop.

Yes. All gardens work without an internet connection. Ads, purchases and restoring purchases need a connection.

Tap the gear in the top right corner of the game and turn off Notifications. You can also turn them off for Sprout Pop in your device's settings.

Tap the gear in the top right corner of the game and turn off Personalized ads. You still see ads, but they aren't personalised. Sprout Club removes the ads between levels.

Deleting the game deletes its data on your device. A copy of your progress can stay in your device's backup, so it can come back if you install the game again. We don't keep a copy. You can reset or delete your device's advertising ID in its settings. For anything else, email us and we'll help. Our Privacy Policy has the details.